What payment method I could choose?

We offer multiple online payment methods, including:
1. Credit Card issued by India Visa / MasterCard / Maestro / Diners / American Express
2. Debit Card issued by Indian Banks
3. Net Banking
4. EMI
5. Wallet
6. UPI

When will I receive my order?

We would make every effort to deliver your order within 1-4 business days.
Please note that OnePlus India is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

What is the warranty policy for the OnePlus devices?

OnePlus devices purchased on oneplus.in come with a limited warranty of one (1) year starting from the date of delivery. The limited warranty only covers product defects caused by workmanship or build materials. Any repair and replacement service covered by warranty, along with shipping and handling, will be free within the first one-year period.

1 year repair for malfunction
15 days replacement for hardware functionally defective

For more details about the limited warranty, please check

Terms of Sales (India) > https://www.oneplus.in/privacy-and-legal

How can I find a service center in India?

OnePlus authorized service partner is Regenersis. You can find the nearest service center from below link:
OnePlus Service Center (India) > https://www.oneplus.in/experience-service-centers

After I have completed the online purchase, when can I pick up the product(s) in store?

Please pick up your purchased products within 48 hours at your selected store. If the products are not picked up within the mentioned time, your order will be cancelled and refund will be processed around 7 business days for payment providers to process refunds.

Can I change from in-store pickup to 3-hour delivery or vice versa on the same product order?

Sorry, currently we don’t support change requests. You can cancel your order in our online Order Status website and place the order again.

If I place the order online in the evening, is 3-hour delivery available?

Store processing time starts opening until 6 pm. Same day delivery is only available if the order is placed on or before 18:00 IST. Any orders placed afterwards will be processed for the following day. Please note that due to the pandemic situation and control measures, this time may be varied in different locations.

What information is required for in-store pickup verification?

You will receive the OTP on the registered mobile number. Please ensure you can receive the above OTP details when arriving at the store and reach out to our store associate for the pickup service.